Data Deletion Instructions

We take your privacy seriously. This page explains how you can request deletion of data associated with your Instagram account from our Earn @ Cratejoy application, in compliance with Facebook Platform policy and all relevant privacy regulations.

1. Overview

When you connect your Instagram Business or Creator account to Earn @ Cratejoy, we access certain data—such as your Instagram profile, followers count, media, and insights—in order to display your metrics and calculate your earnings offer (as described in our Privacy Policy). We only access data that you explicitly grant us permission to retrieve via the Instagram Graph API.

If at any point you decide you want your data removed from our systems, or you no longer wish to use our service, you can request data deletion as outlined below.

2. How to Request Deletion

To request the deletion of your data from Earn @ Cratejoy, please follow these steps:

1. Remove Our App's Permissions in Your Facebook/Instagram Settings
   • Go to your Facebook Settings or Instagram App and Websites Settings (depending on your account type).
   • Locate Earn @ Cratejoy in the list of connected apps.
   • Remove or revoke our permissions.

   This action breaks the connection between our application and your Instagram account.

2. Send Us a Deletion Request
   • Email us at privacy@cratejoy.com.
   • Use the subject line Data Deletion Request: [Your Instagram Username].
   • In the body of the email, please confirm that you have revoked our permissions under your Facebook/Instagram account settings and that you request us to delete all associated data.
   • We will verify your identity (for security reasons) to ensure the request is legitimate.
3. Confirmation of Deletion
   • Once we receive your request and verify your identity, we will remove all data linked to your Instagram account from our servers, logs, and backups within 30 days.
   • We will send you a confirmation email stating that your data has been deleted or anonymized.

3. What Gets Deleted

When you request data deletion, we will remove any personally identifiable information related to your Instagram account, including:

• Instagram profile details (username, profile picture URL, biography if fetched)
• Follower metrics, engagement rate, and insights data
• Any stored media references (e.g., IDs or media URLs) if applicable
• Any analytics or logs specifically tied to your Instagram account

Note: If your email address or other personal information is also associated with a general Cratejoy account (beyond the Instagram-specific data), you may request complete deletion of your entire profile under our main Privacy Policy guidelines.

4. Questions or Concerns

For any privacy-related inquiries, you can always reach us at:

Or visit our Privacy Policy for more details on how we handle user data.

If you have further questions, don't hesitate to contact us at privacy@cratejoy.com.